CMS Wire
All the Content Management, Web Publishing and Enterprise 2.0 news you can handle. We think about content and dwell upon collaboration.
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Navigator Thinking: Steer Through Marketing’s Uncharted Waters
In volatile markets, marketers must plan like navigators, setting direction while continuously adapting to shifting conditions.
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Hightouch Unveils AI-Powered Identity Resolution for CDPs
Data platform provider introduces configurable customer identity matching technology that operates within existing data warehouses.
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4 Stats That Prove Your Contact Center Is Now a Digital Priority
Data from Quantum Metric’s latest survey uncovers the reasons why companies need to prioritize digital improvements for their contact centers.
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Contact Center Management: Reducing Misrouted Calls
Don't send your customers the wrong way in your contact center via misrouted calls.
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Loyalty Starts With a Unified Customer Experience
Customers notice the cracks between your teams. The solution: align internally to reduce friction, earn trust and grow smarter.
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Sigma Connect
