CMS Wire
All the Content Management, Web Publishing and Enterprise 2.0 news you can handle. We think about content and dwell upon collaboration.
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WRITER Releases Palmyra X6, Upgrades Enterprise AI Agent Platform
New flagship model and rebuilt Agent harness aim to make enterprise agentic AI economically sustainable at production scale.
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The Customer Trust Framework Brands Will Need to Make AI Pay Off
Only 18% of brands see revenue from AI. This trust framework explains why — and what to do about it.
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TTEC Lands $21M Deal to Modernize IRS Contact Center Handling 200 Million Calls a Year
TTEC is bringing agentic AI and self-service tools to the IRS's massive contact center operation — can it modernize taxpayer service without disruption?
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Adobe's Workfront AI Collaborators Puts Agents to Work Inside a Project
Adobe's Workfront AI Collaborators is now GA, letting teams assign work to AI agents inside the tool, with a person signing off before anything ships.
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The Real Reason Marketers Are Cutting Martech Tools? It's Not the Bill
Tool count used to be the consolidation scorecard. In 2026, it's data gravity — and it's dragging CDP vendors toward a reckoning.
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