SigmaWay Blog
SigmaWay Blog tries to aggregate original and third party content for the site users. It caters to articles on Process Improvement, Lean Six Sigma, Analytics, Market Intelligence, Training ,IT Services and industries which SigmaWay caters to
If you can’t measure it, you can’t manage it
Service level, abandoned calls, productivity indicators, quality indicators, customer service are some of the key metrics typically used by a call center to measure data for customer complaints. For many businesses, retaining existing customers are cheaper than acquiring new customers. Customers become repeat purchasers usually because they believe that the services they buy are good value for money and the service they receive when contacting the firm is of optimal standard. Read more at:http://www.lieberandassociates.com/800_Number_Measurement_Metrics_Inbound_Customer_Service_Orders_Sales_Statistics.shtml
Stay Informed
When you subscribe to the blog, we will send you an e-mail when there are new updates on the site so you wouldn't miss them.
Comments