Continuous Improvement is the prevalent effort to improve services, products and processes by making incremental improvements within a business. This process must be a continual so that the opportunities for development can be highlighted, measured and evaluated
• Leadership that walks the talk- Leaders must exhibit certain distinct behaviors that not only describe support for the initiative but also the behavioral pattern that they wish all employees to emulate.
• A major focus on “fire prevention” rather than “firefighting”- The problems that require fixing are generating a series of “fires” that on a constant basis distract managers from solving the main cause of their problems.
• Constancy of purpose- Successful continuous improvement programs includes that improvement is not only a management initiative but also a long-term practice that needs to incorporate everything an organization does.