Optimization of CRM is highly correlated to the social media presence of a company. Customers frequently generate queries via social media. So there are some steps that can be followed to create a position in the customer's mind by establishing good connections between social media and CRM.
1. Right platform should be chosen.
2. Must have a dedicated human resource to handle the social media activity and patch them up with marketing team who handles CRM.
3. Instead of putting one liner FAQs, try to personally resolve critical issues in time.
4. If you have a different presence in multiple social media, then deploy time understanding the importance