Customer relationship management (CRM) plays an important role in the sales department.
The B2B CRM features include:
1. Vast lead development:-this feature allows easy delivery to build a strong relationship between the customer and the company.
2. Provides a platform for multiple decision makers rather than creating separate records for each individual.
3. It helps to deal with the complexities of sale processes.
4. Provides tailor-made products to satisfy the customers
5. To maintain and maximize the client lifetime value, one-to-one account management is an important feature.
The B2C CRM features include:
1. The amount of leads dealt with in B2C CRM is far greater than B2B CRM.
2. It also provides integrated customer service.
3. B2C prospects can be viewed easily by the latest social media updates from the CRM
4. Quick follow-ups with the consumers.
5. It requires real time data to stay updated about their customers.
Both B2B and B2C CRM has its own advantages so the application must be selected which is best suited to the requirements.
To read more: http://it.toolbox.com/blogs/insidecrm/the-differences-between-b2b-and-b2c-crm-solutions-73757